Refund and Returns Policy

Effective Date: January 1, 2025

At GadgetKarnel, customer satisfaction is our top priority. We strive to provide you with the best products and services. However, if you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the conditions and processes for returns, refunds, and exchanges.

1. Eligibility for Returns

1.1 General Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be initiated within 7 days of receiving the product.
  • Proof of purchase, such as the order confirmation or receipt, is required.

1.2 Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Digital products (e.g., eBooks, software, or downloadable content)
  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our support team at admin@gadgetkarnel.store with your order details and reason for return.
  2. Wait for a return authorization email, which will include the return instructions and address.

2.2 Shipping Your Return

  • You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.
  • Use a trackable shipping method to ensure we receive your returned item. We are not responsible for lost or damaged returns.

2.3 Inspection and Approval

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. You will be notified of the approval or rejection of your return within 5 business days.

3. Refund Policy

3.1 Refund Process

If your return is approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to the payment method used for the purchase.
  • Processing Time: Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.

3.2 Partial Refunds

Partial refunds may be granted under the following conditions:

  • Items returned with signs of use or damage
  • Missing original packaging or accessories

3.3 Non-Refundable Costs

Shipping fees, including expedited or international shipping, are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at admin@gadgetkarnel.store with your order details and supporting photos of the defective or incorrect item. If approved, we will ship a replacement at no additional cost.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery by contacting admin@gadgetkarnel.store. Provide the following details:

  • Order number
  • Photos of the damaged or defective product

We will arrange a replacement or refund after verifying the issue.

6. Late or Missing Refunds

If you have not received your refund after the processing period, please:

  1. Check your bank account or payment method.
  2. Contact your payment provider, as there may be a delay in posting the refund.
  3. If you still have concerns, reach out to us at admin@gadgetkarnel.store.

7. Cancellations

7.1 Order Cancellation by Customer

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be allowed if the order has already been processed or shipped.

7.2 Order Cancellation by GadgetKarnel

We reserve the right to cancel orders for reasons including, but not limited to:

  • Stock unavailability
  • Fraudulent transactions
  • Errors in pricing or product descriptions

If we cancel your order, you will receive a full refund.

8. Contact Us

If you have any questions or need further assistance regarding this Refund and Returns Policy, please contact us:

We are here to ensure your experience with GadgetKarnel is seamless and satisfactory. Thank you for choosing us!

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